Policies & Care

Below you will find an overview of the policies for joining me in your therapeutic journey. The purpose and hope for the policies is ongoing informed consent, fairness and transparency in practice.

The therapeutic relationship inherently carries a power imbalance due to the nature of fees, appointments and confidentiality. However, knowing exactly what can be expected allows for safety, responsibility, and mutual respect.

Investments & Logistics

    • Individual Counselling: $165 per 50-minute session. (Rates are in alignment with the BCACC fee guide).

    • Sliding Scale: I hold a limited number of reduced-rate spots for those facing financial barriers. Please reach out to discuss current availability.

  • Many extended health plans cover Registered Clinical Counsellors (RCC).

    I do not bill insurance companies directly; however, you will receive a receipt after each session to submit for your reimbursement. 

    Note: I am no longer a service provider for the First Nations Health Authority.

  • Fees are handled securely through Janeapp via credit card or e-transfer (sent to chantelle@chantellesands.com prior to the start of the session).

    All clients are required to keep a valid credit card on file for seamless booking. 

  • I value our shared time. If you need to change or cancel your appointment, I require 48 hours' notice.

    • Within 48 hours: 50% of the session fee is charged.

    • Within 24 hours (or No-Show): The full session fee is charged.

    • Flexibility: In emergencies, the fee is waived. If you are scheduled for in-person but feel unwell, we can easily pivot to a virtual session.

Safe Containers: Virtual Care & Privacy

  • We meet via Janeapp’s secure video platform or by telephone. Virtual care offers comfort, though it requires us both to create a "safe container." Ensure you are in a private space where you won't be overheard. If technology fails, I will reach out to you by phone immediately.

  • Your story is held in strict confidence. This privacy continues even after our work ends. The only legal exceptions to this are:

    1. Risk to a child or vulnerable adult.

    2. Imminent harm to yourself or others.

    3. Legal obligation (such as a court subpoena).

    I participate in clinical supervision to ensure best practices; your identity remains anonymous during these professional consultations.

  • I am unable to provide immediate support between sessions. If you are in crisis, please use these community resources:

    • Mental Health Support: 310-6789

    • Suicide Crisis Line: 988

    • KUU-US Indigenous Crisis Support: 1-800-588-8717 

    • Trans Lifeline: 877-330-6366 

    • Emergency: Call 911 or visit your nearest emergency room.

  • If you have concerns about our work, I welcome an open conversation so we can problem-solve together. If you feel unable to do so, you may contact the BC Association of Clinical Counsellors (BCACC).