Individual Counselling

50-minute sessions $165

$165 is in alignment with the recommended rates set out by the BCACC for 50-minute sessions. See the BCACC Fee Guide

Sliding Scale

A limited number of spots are held at a reduced rate for folks facing financial barriers.

48-hour notice for any cancellations or changes to your appointment is required

Clients who provide less than 48 hours’ notice will be charged 50% of their session fee.

Clients who provide less than 24 hours’ notice or do not show up for their appointment, will be charged the full fee for the missed session.

In the case of an emergency, please inform your counsellor and the cancellation policy will be waived.

If you are scheduled for an in-person appointment, but wake up in the morning not feeling well or are unable to make the in-person session, please inform your counsellor. You can always move the session to a virtual appointment if needed.

Fees can be paid automatically through Janeapp via credit card or through e-transfer

E-transfers can be made to chantelle@chantellesands.com prior to beginning the session

*** All clients are required to keep a valid credit card on file, regardless of payment method preference.

ome insurance companies cover sessions with Registered Clinical Counsellors (RCC).

I do not work with insurance companies directly, please check to see if your plan offers this coverage.

You will be issued a receipt at the end of the session for you to submit for reimbursement.

Please note that I am no longer a service provider for First Nations Health Authority

What you discuss during your therapy session is kept confidential. This means no contents of the therapy sessions, whether verbal or written may be shared with another party without your written consent.
Confidentiality continues even after the end of the counselling relationship.
There are, however, some legal exceptions to any counsellor’s duty of confidentiality, in particular:

Child at risk: If a counsellor suspects that a child (under the age of 18) or a vulnerable/dependent adult is at risk or is actively being harmed

Imminent harm: if a counsellor believes that you are at imminent risk of harming yourself or another person

Legal Obligation: If a counsellor is court-ordered to release information - such as a subpoena

In addition, to maintain best practice, I consult with other clinical therapists in paid and unpaid supervision. Clinical supervisors and colleagues are bound by the same confidentiality.

While I may disclose general information or themes from our conversation for the purpose of professional consultation, your identity will remain confidential.

Virtual sessions are offered through the secure platform called Janeapp or by telephone.
While there are a great many benefits to virtual sessions, there are some risks involved in accessing services online that you should be aware of.
- higher risk for you to be overheard by someone in your home. Your counsellor will be working with headphones on in a quiet and remote space.
there may be unforeseen technical problems with the phone or internet
Greater distractions being at home, or taking calls from work
it will be an ongoing process to ensure that we both create a safe container for your experience
If there is a technology failure you can reach your counsellor via phone

I am unable to provide immediate support outside of session hours.

If you are in crisis and in need of immediate mental health support, please see a list below of resources available in the community
a.     Mental Health Support Line: 310-6789
b.     Suicide hotline: 1-800-784-2433
c.    Kuu-us Indigenous Crisis Support: 1-800-588-8717
d.    Trans Lifeline: 877-330-6366
If there is an emergency, please call 911 or go to your nearest emergency room

If you have a concern about any aspect of your counselling, my hope is that you will feel comfortable coming to me with and we will problem solve together.
If this is not possible, you feel unsafe to do so, or if your concern is not resolved through our discussion, you may contact the BC Association of Clinical Counsellors head office
For more information about this process, please click  here
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